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Funeral Service Providers

funeral service

Standard BNQ 9700-699
Professional Customer Service - Funeral Service Providers

The death of a loved one leads to numerous procedures for the survivors, who will usually use a funeral service provider. Of course, the expectations placed on these businesses are great, in large part due to the upheaval resulting from the death. Funeral service providers will therefore benefit from referring to the BNQ 9700-699 standard, which sets out requirements regarding the quality of service delivery specifically in this field. The standard covers the following:

  • professionalism and compliance with legislation and regulations;
  • record keeping, identification, contractual documents and confidentiality;
  • reception, communication, transportation and presentation procedures;
  • transportation, offices and service rooms; outsourcing, cremation, products offered and pre-arrangements;
  • staff training, client satisfaction and complaint handling.

This standard has been designed to ensure that the services provided are high-quality and transparent, and to better protect those affected by a death so that they may better deal with their grief.